Privacy Policy
We use Your Personal data to provide and improve the Service.
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information, when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Leads2Trade Limited and our associated consumer brands (Trading as [Trusted Local Suppliers/Compare Companies/Double Glazing on the web/Conservatory Online Prices/Leads2Trade]) of A18, The Embankment Business Park, Vale Road, Heaton, Mersey, Stockport, Cheshire, SK4 3GN Company No 05987279 have created this Privacy Notice to help you understand what personal data we process and how we use it in our business dealings with you. We are registered with the ICO (Registration No: Z9692711).
If you have any questions about how we protect your data, you can contact us by email at dataprotection@trustedlocalsuppliers.co.uk For the purposes of Data Protection legislation in the UK, we are a Data Controller. Our website is not intended, and we do not knowingly collect data relating to children.
This Privacy Notice is intended for:
- Our Website Visitors
- Our Consumer Customers
- Our Business Customers
Collecting & Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
How do we process your personal data?
To be able to provide a service to you we need to process some of your personal data. We make sure that we only collect what we need and have outlined below the various ways in which we process your personal data:
When you visit our website: We use cookies on our website which collect various types of personal data. This will include details about your visits to our website; page views, downloads, navigation and exit; IP address; geographical location; browser type and version; operating system; referral source; length of your visit.
Some of these cookies are necessary to ensure that the website works correctly, and other cookies require your consent. You can find out more about our cookies and how you can manage your consent in our cookie policy below.
Cookie Policy
What is a Cookie?
A cookie is a small text file that some websites or web applications store via the browser on your computer’s hard drive. Cookies are widely used in order to make websites or web applications work, or work more efficiently, as well as to provide information to the owners of the websites or applications.
Some expire at the end of your session, others will remain on your computer for longer. When you return to websites or visit websites that use the same cookies, these cookies and therefore, your browsing device, are recognised.
Cookies do lots of different and useful jobs like letting you navigate between pages efficiently, remembering your preferences and generally improve your browsing experience. Cookies can be used to customise areas of online content to be more relevant to you and your interests.
First Party Cookies
First party cookies are set by the specific website or web application you visit ie: the location displayed in the URL window.
Third Party Cookies
Third party cookies are set by third party services that appear on our pages. They are set by the operators of that service and are not in our control. For example, Twitter, Facebook and other advertisers may use the information they obtain from your use of their cookies to track your browser across multiple websites to build a profile of your web surfing or to target advertisements which may be of particular interest to you.
Cookie Categories
The types of cookies on websites or web applications can be put into 1 of 4 categories based on the International Chamber of Commerce guide to cookie categories.
- Strictly Necessary Cookies: These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, the services you have asked for (such as access to secure areas) cannot be provided. These cannot be restricted or blocked. These cookies do not gather information about you that could be used for marketing or remembering where You have been on the internet. The default settings for these cookies is set to ‘on’.
- Performance Cookies: These cookies collect information about how you use a website, for example which pages You go to most often and if You get any error messages from certain pages. These cookies do not gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target You with online advertising. Without these cookies we cannot learn how the website is performing and make relevant improvements that could better Your browsing experience. These can be restricted or blocked. The default settings for these cookies is set to ‘off’.
- Functionality & Profile Cookies: These cookies allow a website to remember choices You make (such as Your username, language, or the region You are in) and tailor the website to provide enhanced features and content for you. For instance, they remember your login details and allow you to watch videos. They also ensure the onsite marketing and experience is relevant to you. These cookies can also be used to remember changes you have made to text size, font and other parts of pages that you can customise. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you have previously made or personalise your browsing experience. These can be restricted or blocked. The default settings for these cookies is set to ‘off’.
- Tracking/ Targeting Cookies: These cookies gather information about your browsing habits. They remember that you have visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with adverts that are more relevant to you and your interests. Although these cookies can track your visits to other websites, they do not usually know who you are. Without these cookies, online advertisements You encounter will be less relevant to you and your interests. These can be restricted or blocked. The default settings for these cookies is set to ‘off’.
What if you want to restrict or block any cookies?
You can set your own cookies using the Customize Consent Preferences from the button at bottom left.
Our online use of Cookies
Cookies on our website are used for many purposes including, but not limited to:
Enabling You to register on our website (be verified) where applicable and to have such details remembered for later to enable you to use the subscriber login;
- Enabling You to avail of our Services on the website;
- Recognising Your computer when You visit our website;
- Improving our website’s usability;
- Analysing the use of our Services;
- Administrating’s our
- Preventing fraud and improving the security of our website; and,
- to analyse the use of our Services through analytics software.
Please see the Customize Consent Preferences from the button at bottom left to see the audited cookies in operation.
Do you want to learn more about cookies?
More information about cookies can be found at: All About Cookies
Internet Advertising Bureau: Guide to online advertising and privacy
International Chamber of Commerce United Kingdom: ICC UK cookie guide
Our website may contain links to other external websites. We aren’t responsible for the practices, policies or content of such websites and suggest that you check their privacy policies to ensure that you are happy to continue browsing.
When you become one of our consumer customers: Our lawful basis for processing data is consent. This is captured verbally through a phone call to yourself to confirm you are happy for your data, input into our webform, to be transferred to our trusted providers. All our calls are recorded for compliance checking.
We will process your name and contact details (phone number, email and postal address) so that we can put you in contact with Trusted suppliers who will be providing you with the home improvement quotes you have requested, answering any enquiries you may have and monitoring how the Trusted suppliers we work with are performing.
We will call you to check that we have the correct information and learn about how we can connect you with the best quotes in your geographical area. We may send you an SMS message if your enquiry is received outside our operational hours or to provide an update on the progress of your enquiry. An SMS opt will be provided after failure to connect via phone.
Our phone calls are recorded for training purposes however if you are uncomfortable with this, we will not proceed with the call and delete the recording. We also use aggregated and anonymised data to keep records for our own business use.
For certain home improvement enquiries where we have been unable to reach you by telephone, we will send you an email to introduce you to a maximum of two of our ‘Trusted Third Party Suppliers’ who may contact you directly to help you obtain a comparison quote for the specific home improvement measure. Your information is important to us, and we ensure our suppliers are established through reference and credit checks and certified to work in their relevant industries. Our Trusted partners will be registered with Gas Safe for the replacement of boilers, be a registered member of FENSA, CERTASS, ASSURE or the Consumer Protection Association (CPA) for fenestration products in England and Wales, and will offer insurance backed guarantees (IBG’s) in Scotland. All our Trusted renewable energy partners that offer quotations for solar panels and air source heat pumps will be registered with the Microgeneration Certification Scheme. (MCS)
Currently we work with over 300 trusted suppliers throughout the UK, examples of some of the suppliers are Heatable Ltd, Anglian Home Improvements and Verisure Services UK Ltd. We are happy to share the names of any of our other partners who may contact you (maximum of two) to assist you in obtaining quotes on request.
When you become one of our business customers: We will process your name and business contact details (phone number, email and postal address) so that we register you and put you in touch with our consumer customers who have requested home improvements quotes from you. Our contract is with your business however we will process the personal data of our business customers under our legitimate interest. We have done a balancing test to ensure that we are processing your personal data fairly and respectfully.
When you send us an enquiry: You may have sent us an enquiry via the contact page on our website. We will collect your name and contact details as it is in our legitimate interest to do so that we can enter into correspondence with you and answer your enquiry.
How long do we keep your personal data?
If you have consented to non-essential cookies: You can find out more about our cookies and update your preference on our Cookies Consent Management Platform.
If you are a consumer customer of ours: we will keep your personal data for as long as we have business dealings with you and then for a further 12 months. This is because the quotes that you obtain are valid for up to a period of 12 months and it is important for us to be able to assist with any enquiries you have during that time.
If you have consented to receive email marketing from us, we will keep your personal data until you unsubscribe. If you choose not to engage with our email marketing messages for a period of 12 months, we will not email you again and put your personal data on a suppression list.
If you are a business customer of ours: we will keep your personal data for as long as we have a contract with you and then for a further 7 years in accordance with HMRC guidelines.
How do we use your personal data to communicate with you?
Non-Marketing Communications include: service messages regarding quotes or appointments from our third party services to enquiries and other communications to ensure that we deliver the services you expect from us.
If you are one of business customers, you will receive emails regarding your registration, services messages and invoices. You will have access to our members area dashboard portal where you can find more information about your account details with us.
Marketing Communications include: Emails regarding other services we offer as well as content marketing we hope you will find useful. If you are one of our consumer customers, you will only receive email marketing from us if you have given us your consent. We do send out unsolicited email marketing messages to our business customers when we feel we have a legitimate interest to do so. You are welcome to unsubscribe from marketing messages at any time.
If you have consented to marketing cookies such as Facebook Pixels you may be served Facebook Ads regarding our services. You can change your cookies consent at any time by visiting our Cookie Consent Management Platform. You may also wish to change your Facebook settings if you don’t want to see targeted advertising.
Social Media: We use Facebook, and LinkedIn (for business purposes). We sometimes use paid advertising on these platforms, but we will only use custom audiences with your consent. You can find a copy of this Privacy Notice on our Facebook page in the ‘About’ section.
Social Plugins: We use social plugins on our website pages which allow you to share products with your friends and families. These buttons are deactivated by default and only activated once you click on them. When you click on these buttons your personal data will be transferred to the plugin provider. This will include IP addresses which are then used to serve you relevant ads.
Who has access to your personal data?
We share your personal data with various organisations so we can fulfil our contract with you to help us run our business and to fulfil our legal obligations.
These include: Marketing Agencies, Accountants, Webhosts, IT and CRM Agencies. We also use Microsoft, DropBox, and Infonotes to ensure that we run our business efficiently.
If you are one of our consumer customers: we will share your details with the suppliers in your geographical area who are able to give you a quote for the work, you require. Our suppliers are registered with us and we ensure that they are reputable and certified where appropriate. We will discuss this with you in our phone call so that you are aware of what is happening every step of the way.
We ensure that our systems are robust, and we will only share your data with organisations who have appropriate safeguarding mechanisms in place such as Standard Contractual Clauses. We have Data Processing Agreements with our Data Processors and never sell personal data to third parties unless we have your agreement to do so.
If Leads 2 Trade is sold or transfers its assets to another party, your personal data could be one of the transferred assets. If your personal data is transferred it will remain subject to this Privacy Notice. Your personal data will be passed onto a successor in the event of a liquidation or administration.
What are your rights?
You have several rights which you can access free of charge. In certain circumstances we reserve the right to charge a reasonable fee if your requests are unfounded or excessive.
You have the right:
- To be informed about the collection and use of your personal data.
- To access your personal data via a Data Subject Access Request (DSAR)
- To have inaccurate personal data corrected or completed
- To have your personal data erased
- To restrict our processing of your personal data
- To request the transfer of any personal data you have provided to us
- To object at any time to direct marketing
- To object to automated decision making and profiling
- We don’t use any automated decision making.
For more information about these rights and when you can request them, please visit the Information Commissioners Guide to Data Subject Rights.
Useful information: Data Protection: rights for data subject.
If you wish to exercise any of these rights, please contact us by email at info@trustedlocalsuppliers.co.uk. We will respond to you within one month. If your request is complex and we require more time, we will contact you and let you know within the first month.
How can you submit a query or a complaint?
We are always happy to answer your queries regarding privacy. Please contact us by telephone on 0800 0845 076 or email info@trustedlocalsuppliers.co.uk.
If you have a complaint, please get in touch with us so that we can resolve any concerns. You also have a right to lodge a complaint with the Information Commissioner’s Office if you believe your personal data has been processed in a way which does not comply with Data Protection Legislation. You can call the ICO helpline on 0303 123 1113 or visit ICO website here.
Changes to this Privacy Notice
We keep this Privacy Notice under regular review.
